All of the following except ________ are best practices when ...

[madam-professor]

All of the following except ________ are best practices when using phones at work.
 
  A) being positive and professional when you answer the phone
  B) varying your vocal pitch and inflections so people know you're interested
  C) enabling your voicemail, even if you don't check messages regularly
  D) ending your calls with courtesy and clarity
  E) responding to messages promptly

Question 2

Successful teamwork, productive meetings, effective listening, and nonverbal communication depend on ________ among all participants.
 
  A) exclusive face-to-face contact
  B) mutual respect and consideration
  C) common cultural reference points
  D) the use of the latest communication technology
  E) regularly scheduled meetings

[fatboyy09]

Answer to Question 1

Answer: C
Explanation: C) If you don't check your voice messages regularly or at all, disable your voicemail. Letting messages pile up for days or weeks without answering them is rude.

Answer to Question 2

Answer: B
Explanation: B) Mutual respect and consideration is the common thread that runs through successful teamwork, productive meetings, effective listening, and nonverbal communication.

[madam-professor]

Excellent

[T4T]

Gracias!