The first step in the basic listening process is A) receiving ...

[bobthebuilder]

The first step in the basic listening process is
 
  A) receiving the message.
  B) interpreting the message.
  C) evaluating the message.
  D) encoding the message.
  E) decoding the message.

Question 2

Selective listening refers to
 
  A) a highly focused form of listening.
  B) letting one's mind wander until something personally relevant is said.
  C) a form of defensive listening.
  D) listening only long enough to form an opinion.
  E) a timesaving technique in which you ignore at least 25 of what is being said.

[Athena23]

Answer to Question 1

Answer: A
Explanation: A) Interference with the physical reception of a message includes noise, distraction, poor hearing, or failing to focus or pay attention.

Answer to Question 2

Answer: B
Explanation: B) Selective listening occurs when the listener tends to tune in and tune out rather than listen consistently. In almost every case, the listener is at fault in engaging in selective listening for failing to focus. However, in some instances, the speaker can also share some of the responsibility for the confusion by speaking in a rambling or incoherent manner that makes it difficult for the listener to follow.

[bobthebuilder]

Thank you

[Athena23]

No problemo