Some people use ________ to tune out anything that doesn't ...

[sammy]

Some people use ________ to tune out anything that doesn't conform to their beliefs or their self-images.
 
  A) empathetic listening
  B) constricted listening
  C) egocentric listening
  D) active listening
  E) defensive listening

Question 2

If you are engaging in critical listening, your goal is to
 
  A) understand and retain information.
  B) understand the speaker's feelings, needs, and wants.
  C) evaluate the logic and validity of the message.
  D) appreciate the speaker's point of view.
  E) find flaws in the speaker's ideas as quickly as possible.

[zogaridan]

Answer to Question 1

Answer: E
Explanation: E) Some people use defensive listening to protect their egos by tuning out anything that doesn't confirm their beliefs or their view of themselves.

Answer to Question 2

Answer: C
Explanation: C) In critical listening, the listener is trying to make a critical judgment about the position that the speaker is presenting. Seeking answers to questions such as the following enables critical listening: Does the speaker's position make sense? Are the points that the speaker brings up valid and appropriate? Overall, does the case that the speaker presents stand up to scrutiny?