Emotional intelligence includes the ability to relate to the ...

[Frost2351]

Emotional intelligence includes the ability to relate to the needs of others.
 
  Indicate whether the statement is true or false.

Question 2

Within organizations, formal communication is upward and downward, while informal communication is always horizontal.
 
  Indicate whether the statement is true or false.

[C.mcnichol98]

Answer to Question 1

Answer: TRUE
Explanation: A key part of emotional intelligence is the ability to relate to the needs of others. The more you know about the people you are communicating with, the easier it will be to concentrate on their needswhich, in turn, will make it easier for them to hear your message, understand it, and respond positively.

Answer to Question 2

Answer: FALSE
Explanation: Throughout the formal network, information flows in three directions - downward, upward, and horizontally. Downward communication flows from executives to employees. Upward communication flows from employees to executives. Every organization also has an informal communication network, often referred to as the grapevine or the rumor mill, which encompasses all communication that occurs outside the formal network.

[Frost2351]

Thank you

[C.mcnichol98]

No problemo