To make your communication more effective, A) clearly address ...

[Evvie72]

To make your communication more effective,
 
  A) clearly address your audience's wants and needsnot yours.
  B) include as much information as possible, even if you're not sure it's necessary.
  C) prepare the message as if the audience is not interested.
  D) start by telling the audience how they can help you.
  E) limit questions.

Question 2

Generally speaking, limitations of the formal communication network
 
  A) discourage employees from taking advantage of social media.
  B) have not affected the popularity of social media in the business environment.
  C) have helped to spur the growth of social media in the business environment.
  D) discourage upward communication.
  E) hinder the ability to convey executive decisions.

[dyrone]

Answer to Question 1

Answer: A
Explanation: A) Audiences tend to tune out when they receive me messages. To make sure a message is heard and understood, use the you attitude to focus on the other person, not on yourself.

Answer to Question 2

Answer: C
Explanation: C) Informal communication occurs during employee interactions on the job and in social settings; it also occurs when the formal network doesn't provide information that employees want. In fact, the inherent limitations of formal communication networks helped spur the growth of social media in the business environment.

[Evvie72]

Gracias!

[xiazhe]

TYSM