If a new patient appears reluctant to complete the intake forms, ...

[2125004343]

If a new patient appears reluctant to complete the intake forms, you should:
 A) quietly offer to assist in completing them in a separate closed room
  B) quietly offer to assist in completing them in the reception area
  C) explain that the physician cannot see patients unless they fill out the forms
  D) try to fill out the forms on your own, based on what you know about the patient

Question 2

When patients arrive at the office, the administrative medical assistant should:
 A) avoid eye contact while listening to their remarks
  B) explain all instructions thoroughly
  C) ask any necessary personal questions while they are in the reception area
  D) greet them as soon as it is convenient for the medical assistant to do so

[yuyiding]

Answer to Question 1

A

Answer to Question 2

B

[2125004343]

Thank you

[yuyiding]

Happy to help you