Author Question: If an overpayment has been received from an insurance company or from a patient and the account is ... (Read 59 times)

fnuegbu · **on:** Jun 25, 2018

If an overpayment has been received from an insurance company or from a patient and the account is paid in full, which type of transaction must be made?
A) Write-off
B) Refund adjustment
C) Courtesy adjustment
D) Chargeback

Question 2

After a medical assistant accesses a genuine emergency situation, what are four possible actions to take?

mcomstock09 · **Reply #1 on:** Jun 25, 2018

Answer to Question 1

B

Answer to Question 2

1. Refer the patient to the hospital emergency facility.
2. Suggest the patient come to the office immediately.
3. Schedule the patient for an emergent appointment time slot.
4. Work the patient into the office schedule.