To determine the best response when a patient calls with a complaint, the medical assistant should
A) listen but make no suggestion about what could be done.
B) confer with a coworker.
C) listen to the entire problem without interruption.
D) have someone else take the call.
Question 2
It is good practice to obtain a complete rigistration form from the patient at the time of the first visit, securing enough personal and financial history to be able to trace a patient who relocates.
Indicate whether the statement is true or false
The tone of the nurse-patient introduction sets the stage for the patient interview and patient care
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