To determine the best response when a patient calls with a ...

[Caiter2013]

To determine the best response when a patient calls with a complaint, the medical assistant should
 A) listen but make no suggestion about what could be done.
  B) confer with a coworker.
  C) listen to the entire problem without interruption.
  D) have someone else take the call.

Question 2

It is good practice to obtain a complete rigistration form from the patient at the time of the first visit, securing enough personal and financial history to be able to trace a patient who relocates.
 
 Indicate whether the statement is true or false

[jasonq]

Answer to Question 1

C

Answer to Question 2

True