How can the medical assistant help prevent collection problems?
a. Mandate all payments at time of service.
b. Make payment arrangements before the patient is allowed to see physician.
c. Inform the patient of the payment policy at the first visit or call.
d. Insist upon credit card payment.
Question 2
A patient with congestive heart failure may be uncomfortable in the chair if it is reclined.
a. True
b. False
Indicate whether the statement is true or false
