Treatment for lymphedema aims to ________.
a. slow the flow of lymphatic fluid
b. increase the production of lymphatic fluid
c. increase the flow of lymphatic fluid
d. increase the accumulation of lymphatic fluid in the limbs
Question 2
What small action can reinforce that you are listening to the customer?
A. Use of Ma'am and Sir
B. Use of the patient's name
C. Use of Pleaseand Thank you
D. Stopping the caller when you need to answer another call