If the amounts totaled from superbills and Explanation of Benefits forms (EOBs) do NOT match the report totals, the medical office specialist should:
review the report, superbills, and EOBs patient by patient to locate any errors.
submit the report to a supervisor with a memo stating the problem.
call the computer system repair person to check the program.
go home and address the problem the next day with a fresh outlook.
Question 2
The negative amount of the Total Receipts line of the Patient Day Sheet report should equal:
charges posted for the day, as totaled from the encounter forms.
adjustments posted for the day, as totaled from EOBs.
payments posted for the day, as totaled from EOBs and copays.
payments and adjustments posted for the day, as totaled from the encounter forms.
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