The mother of a child admitted to the intensive care unit (ICU) appears very angry and tells the nurse no one is providing information about the child. Which response by the nurse is most appropriate?
1. Asking the mother to leave if the behavior continues
2. Apologizing for the mother's perception and assure the mother that the staff will keep her informed.
3. Offering to ask the healthcare provider to come and talk with her
4. Telling the mother her behavior will upset the child
Question 2
A child is being prepared for surgery. The parents request to be present during anesthesia induction. Which response by the nurse is most appropriate?
1. Telling the parents the names of all the medications that will be administered
2. Explaining what the parents will see and hear during induction
3. Telling the parents they will be upset to see the child under anesthesia
4. Ignoring the request and focusing on the child
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