People of the same ____ are at the same stage in life and, therefore, share many common symbols and memories, which may lead to similar consumption patterns.
a. age
b. gender
c. ethnicity
d. subculture
e. region
Question 2
Nancy would like to spend more time performing relationship-enhancement activities with her clients. This means Nancy should be prepared to do all of the following except:
a. providing useful information.
b. expediting orders and monitoring installation.
c. taking her clients to lunch as often as possible in order to build good will.
d. correcting billing errors.
e. remembering the customer after the sale.
The complete life cycle of a trematode.
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