Author Question: Negative information may prompt consumers to attribute problems to the offering itself, not to the ... (Read 130 times)

asd123 · **on:** Jun 28, 2018

Negative information may prompt consumers to attribute problems to the offering itself, not to the consumer who uses it.

Indicate whether the statement is true or false

Question 2

Which of the following voice characteristics may be altered to change the meaning of a verbal message?
a. pitch or frequency
b. loudness
c. speech rate
d. intensity
e. All of these choices are correct.