With a(n) ____ model, negative information about an important ...

[burton19126]

With a(n) ____ model, negative information about an important attribute leads to immediate rejection of the brand or service from the consideration set.
 a. attribute
  b. classification
  c. compensatory
  d. noncompensatory
  e. brand

Question 2

Service recovery encompasses the procedures, policies, and processes a firm uses to resolve customer service problems promptly and effectively.
 
 Indicate whether the statement is true or false

[apple]

Answer to Question 1

D

Answer to Question 2

true

[burton19126]

Thanks for the timely response, appreciate it

[nanny]

Excellent