Filene's attitude toward using dental floss was hard to change. ...

[misspop]

Filene's attitude toward using dental floss was hard to change. Despite teachers' and doctors' advice, she always believed that using dental floss was unnecessary. On the other hand, she changed her high-sugar diet as soon as the doctor told her to do so. These two attitudes vary in their
 a. resistance to change.
  b. persuasiveness.
  c. confidence.
  d. depth.
  e. accessibility of information.

Question 2

Strategies for cultivating customer loyalty that refers to protecting confidential information and telling the customers the truth, even when it hurts, is monitoring the service delivery process.
 
 Indicate whether the statement is true or false

[Pswine]

Answer to Question 1

A

Answer to Question 2

false