Author Question: A salesperson should be familiar with his or her company's key personnel from other departments. ... (Read 61 times)

Jipu 123 · **on:** Jun 28, 2018

A salesperson should be familiar with his or her company's key personnel from other departments. This helps:
A) determine the company's human resources policies.
B) build team spirit when the salesperson needs help in meeting a customer's needs.
C) prevent the stereotyping of salespeople.
D) in adopting traditional methods of selling goods and services.
E) minimize the chances of the salesperson's illegal behavior.

Question 2

Nora, a salesperson working with Fifth Leaf Fashions, informs her customers that they can return garments within 30 days of purchase in return for cash. However, the Fifth Leaf Fashion's return policy states that customers may only exchange the returned garments for other garments and not cash. In this scenario, it is evident that Nora needs to improve her _____.
A) industry knowledge
B) company knowledge
C) product knowledge
D) promotion knowledge
E) price knowledge