This topic contains a solution. Click here to go to the answer

Author Question: When a firm begins to charge high fees for additional services to non-profitable customers, it has ... (Read 50 times)

Kikoku

  • Hero Member
  • *****
  • Posts: 540
When a firm begins to charge high fees for additional services to non-profitable customers, it has determined that the __________ of those customers is too low to warrant added efforts at maintaining a relationship with them.
 A) client value
  B) lifetime value
  C) relational value
  D) market share
  E) 80/20 value

Question 2

Salespeople have employed a variety of technology-based salesforce automation tools in order to:
 A) help higher authorities manage the storage of diverse types of information.
  B) better track the increasingly complex combination of buyer-seller interactions.
  C) reduce the number of critical encounters with buyers.
  D) maintain contact with and influence the purchase decisions of multiple individuals in the buying organization.
  E) develop insight into how more products can be sold to a buyer.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

bookworm410

  • Sr. Member
  • ****
  • Posts: 341
Answer to Question 1

B

Answer to Question 2

B




Kikoku

  • Member
  • Posts: 540
Reply 2 on: Jun 28, 2018
Wow, this really help


Mochi

  • Member
  • Posts: 300
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

Did you know?

Pope Sylvester II tried to introduce Arabic numbers into Europe between the years 999 and 1003, but their use did not catch on for a few more centuries, and Roman numerals continued to be the primary number system.

Did you know?

More than 50% of American adults have oral herpes, which is commonly known as "cold sores" or "fever blisters." The herpes virus can be active on the skin surface without showing any signs or causing any symptoms.

Did you know?

In 1844, Charles Goodyear obtained the first patent for a rubber condom.

Did you know?

Inotropic therapy does not have a role in the treatment of most heart failure patients. These drugs can make patients feel and function better but usually do not lengthen the predicted length of their lives.

Did you know?

People often find it difficult to accept the idea that bacteria can be beneficial and improve health. Lactic acid bacteria are good, and when eaten, these bacteria improve health and increase longevity. These bacteria included in foods such as yogurt.

For a complete list of videos, visit our video library