This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: What factors should be considered before a firm allocates resources towards improving its customer ... (Read 31 times)

asan beg

  • Hero Member
  • *****
  • Posts: 570
on: Jun 28, 2018
What factors should be considered before a firm allocates resources towards improving its customer satisfaction ratings?

Question 2

__________ are factual descriptors of the product and its characteristics.
 A) product benefits
  B) product advantages
  C) product features
  D) brand marks
  E) brand descriptions


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

kjo;oj

  • Sr. Member
  • ****
  • Posts: 328
Reply #1 on: Jun 28, 2018
Answer to Question 1

Investing in customer satisfaction improvements is contingent upon the amount of investment required, the number of time periods required to recoup the investment, the opportunity costs associated with the funds, the impact of customer satisfaction improvements on the bottom line, and competing firms' satisfaction levels.

Answer to Question 2

C


asan beg

  • Member
  • Posts: 570
Reply 2 on: Jun 28, 2018
Excellent

JCABRERA33

  • Member
  • Posts: 344
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Vital signs (blood pressure, temperature, pulse rate, respiration rate) should be taken before any drug administration. Patients should be informed not to use tobacco or caffeine at least 30 minutes before their appointment.

Did you know?

An identified risk factor for osteoporosis is the intake of excessive amounts of vitamin A. Dietary intake of approximately double the recommended daily amount of vitamin A, by women, has been shown to reduce bone mineral density and increase the chances for hip fractures compared with women who consumed the recommended daily amount (or less) of vitamin A.

Did you know?

Giardia is one of the most common intestinal parasites worldwide, and infects up to 20% of the world population, mostly in poorer countries with inadequate sanitation. Infections are most common in children, though chronic Giardia is more common in adults.

Did you know?

People who have myopia, or nearsightedness, are not able to see objects at a distance but only up close. It occurs when the cornea is either curved too steeply, the eye is too long, or both. This condition is progressive and worsens with time. More than 100 million people in the United States are nearsighted, but only 20% of those are born with the condition. Diet, eye exercise, drug therapy, and corrective lenses can all help manage nearsightedness.

Did you know?

Anti-aging claims should not ever be believed. There is no supplement, medication, or any other substance that has been proven to slow or stop the aging process.

Immanuel Kant (1724–1804). German philosopher considered by many to be the greatest thinker of the ... Immanuel Kant (1724–1804). German philosopher considered by many to be the greatest thinker of the ...
Risk Factors for Developing Breast Cancer Risk Factors for Developing Breast Cancer
Risk Factors for NSAID-Induced Gastrointestinal Ulcers Risk Factors for NSAID-Induced Gastrointestinal Ulcers
Major three factors of blood pressure. Major three factors of blood pressure.
Neck stretch. Rest the receiver’s head on the palm of your right hand, taking a firm hold on the ... Neck stretch. Rest the receiver’s head on the palm of your right hand, taking a firm hold on the ...
Improving your flexibility can help you reduce muscle soreness and lower your risk of injury Improving your flexibility can help you reduce muscle soreness and lower your risk of injury
Video: How antibiotics works? 💊

For a complete list of videos, visit our video library