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Author Question: All of the following are boundary-spanners except: A) classroom teachers. B) JCPenney customer ... (Read 80 times)

mwit1967

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on: Jun 28, 2018
All of the following are boundary-spanners except:
 A) classroom teachers.
  B) JCPenney customer service representatives.
  C) hospital nurses.
  D) Applebee's servers.
  E) none of these are exceptions.

Question 2

The phrase Unused service capacity is lost forever refers to which major challenge associated with the marketing of services?
 A) client-based relationships
  B) limited standardization
  C) simultaneous production and consumption
  D) perishability
  E) heterogeneity


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triiciiaa

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Reply #1 on: Jun 28, 2018
Answer to Question 1

E

Answer to Question 2

D


mwit1967

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Reply 2 on: Jun 28, 2018
Thanks for the timely response, appreciate it

lkanara2

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Reply 3 on: Yesterday
:D TYSM

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