This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The two primary roles that boundary-spanning personnel fulfill are: A) sales and profit-production. ... (Read 478 times)

sammy

  • Hero Member
  • *****
  • Posts: 818
on: Jun 28, 2018
The two primary roles that boundary-spanning personnel fulfill are:
 A) sales and profit-production.
  B) sales and customer service.
  C) information transfer and representation.
  D) process flow and service.
  E) information transfer and profit production.

Question 2

Unlike tangible goods, virtually all services are susceptible to inconsistency and variations in quality. Why is this so?
 A) Because services depend on people for their delivery.
  B) Because services cannot be managed due to their intangibility.
  C) Because services are extremely time-and-place dependent.
  D) Because service marketers cut corners to reduce expenses.
  E) Because service marketers make unrealistic promises to customers.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

akemokai

  • Sr. Member
  • ****
  • Posts: 347
Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

A


sammy

  • Member
  • Posts: 818
Reply 2 on: Jun 28, 2018
Wow, this really help

jomama

  • Member
  • Posts: 346
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

Signs of depression include feeling sad most of the time for 2 weeks or longer; loss of interest in things normally enjoyed; lack of energy; sleep and appetite disturbances; weight changes; feelings of hopelessness, helplessness, or worthlessness; an inability to make decisions; and thoughts of death and suicide.

Did you know?

After 5 years of being diagnosed with rheumatoid arthritis, one every three patients will no longer be able to work.

Did you know?

In the ancient and medieval periods, dysentery killed about ? of all babies before they reach 12 months of age. The disease was transferred through contaminated drinking water, because there was no way to adequately dispose of sewage, which contaminated the water.

Did you know?

GI conditions that will keep you out of the U.S. armed services include ulcers, varices, fistulas, esophagitis, gastritis, congenital abnormalities, inflammatory bowel disease, enteritis, colitis, proctitis, duodenal diverticula, malabsorption syndromes, hepatitis, cirrhosis, cysts, abscesses, pancreatitis, polyps, certain hemorrhoids, splenomegaly, hernias, recent abdominal surgery, GI bypass or stomach stapling, and artificial GI openings.

Did you know?

Women are 50% to 75% more likely than men to experience an adverse drug reaction.

Anfinsen's experiments with ribonuclease demonstrating that the primary structure of a polypept Anfinsen's experiments with ribonuclease demonstrating that the primary structure of a polypept
Lip Abnormalities, Chancre from Primary Syphilis Lip Abnormalities, Chancre from Primary Syphilis
Wound healing by primary intention. Wound healing by primary intention.
Primary Motor Cortex and Seizures Primary Motor Cortex and Seizures
As the world’s population continues to grow, demands on limited resources for food production As the world’s population continues to grow, demands on limited resources for food production
British Iron Production, 1600–1870 British Iron Production, 1600–1870
Video: Interview with Person who has Schizophrenia

For a complete list of videos, visit our video library