Author Question: Total customer value consists of all of the following components except _____ value. A) product B) ... (Read 87 times)

cagreen833

  • Hero Member
  • *****
  • Posts: 544
Total customer value consists of all of the following components except _____ value.
 A) product
  B) service
  C) image
  D) time
  E) personnel

Question 2

In the 5W model of customer analysis, what is the primary emphasis of the What question?
 A) Assessing how customers consume and dispose of products.
  B) Determining the relevant characteristics that define markets.
  C) Assessing how purchases vary across different distribution outlets.
  D) Identifying the basic need-satisfying benefits provided by the firm's products.
  E) Identifying the situational influences that affect the customer buying process.



braelync

  • Sr. Member
  • ****
  • Posts: 350
Answer to Question 1

D

Answer to Question 2

A



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

A serious new warning has been established for pregnant women against taking ACE inhibitors during pregnancy. In the study, the risk of major birth defects in children whose mothers took ACE inhibitors during the first trimester was nearly three times higher than in children whose mothers didn't take ACE inhibitors. Physicians can prescribe alternative medications for pregnant women who have symptoms of high blood pressure.

Did you know?

Women are 50% to 75% more likely than men to experience an adverse drug reaction.

Did you know?

Throughout history, plants containing cardiac steroids have been used as heart drugs and as poisons (e.g., in arrows used in combat), emetics, and diuretics.

Did you know?

In 1885, the Lloyd Manufacturing Company of Albany, New York, promoted and sold "Cocaine Toothache Drops" at 15 cents per bottle! In 1914, the Harrison Narcotic Act brought the sale and distribution of this drug under federal control.

Did you know?

Limit intake of red meat and dairy products made with whole milk. Choose skim milk, low-fat or fat-free dairy products. Limit fried food. Use healthy oils when cooking.

For a complete list of videos, visit our video library