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Author Question: Process delegation services (PDS) represent those services where a manufacturer performs specific ... (Read 52 times)

azncindy619

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on: Jun 28, 2018
Process delegation services (PDS) represent those services where a manufacturer performs specific processes on behalf of the customer.
 
 Indicate whether the statement is true or false

Question 2

Service quality encompasses the procedures, policies, and processes a firm uses to resolve customer service problems promptly and effectively.
 
 Indicate whether the statement is true or false


IAPPLET

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Reply #1 on: Jun 28, 2018
Answer to Question 1

True

Answer to Question 2

False


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