The idea that continuous improvement of the organization's ...

[leilurhhh]

The idea that continuous improvement of the organization's services to customers is the job of everyone who works in the organization is an important aspect of ___________________ _.
 Fill in the blank(s) with correct word

Question 2

A conjoint study is run to understand how consumers make trade-offs, such as choosing between features and price.
 a. True
  b. False
 Indicate whether the statement is true or false

[pami445]

Answer to Question 1

total quality management

Answer to Question 2

True

[leilurhhh]

Great answer, keep it coming

[gcook]

Thanks for the timely response, appreciate it