Describe the attributes of information quality and how they ...

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Describe the attributes of information quality and how they impact supply chain decision making.

Question 2

During a credence purchase, the customer will evaluate the purchase based on personal expertise.
 a. True
  b. False
 Indicate whether the statement is true or false

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Answer to Question 1

Information quality is a critical characteristic of the knowledge flowing across the supply chain. Information must be available to supply chain managers who have a legitimate need for it, regardless of their location or employer. Supply chain managers must know what information is needed, and be able to quickly acquire only that which is applicable to their current situation. The information must be correct and depict reality; otherwise, it will be difficult to make appropriate decisions. Information inaccuracies can lead to inventory shortages, transportation delays, governmental penalties, and dissatisfied customers. The information must also be up to date, available in a reasonable timeframe, and transferable from one format to another to make it understandable and useful.
Recent research found that information technology has a direct and positive impact on organizational performance, internal collaboration, and external collaboration. Information technology links geographically dispersed supply chain partners and facilities electronically, giving them the critical ability to monitor what is happening across the supply chain. By virtue of providing connectivity and visibility, technology facilitates real-time data sharing between supply chain participants. Supply chain technology promotes efficient execution and integration of key activities on an hourly and a daily basis to achieve operational excellence.

Answer to Question 2

False