Answer to Question 1
In an effort to serve their customers, many firms have placed significant emphasis on what may be termed their outbound to customer logistics systems. Also referred to as physical distribution, this essentially refers to the set of processes, systems, and capabilities that enhance a firm's ability to serve its customers.
Correspondingly, the topic of inbound to operations logistics systems refers to the activities and processes that precede and facilitate value adding activities such as manufacturing, assembly, and so on. Other terms that focus on these elements of the supply chain include materials management and physical supply. Although many of the principles of inbound logistics are conceptually similar to those of outbound logistics, there are important differences that must be recognized.
As a practical matter, in many firms the outbound to customer logistics system receives far more attention than the inbound to operations system. While this is changing quickly, it is largely due to the historical priority firms have had on improving service to their customers
Answer to Question 2
True
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