Customers visiting a web site almost always have questions. Often these questions are repetitious. An efficient way of handling these questions is
a. not to let visitors to your site ask these questions.
b. to put a 900 telephone number on your site for your customers to call and ask questions.
c. to ask customers to write you letter if they have any questions.
d. by preparing a FAQ page to answer simple or common customer questions.
e. to ignore all questions except for How do I order?
Question 2
Foreign nationals can help a U.S. based purchaser find sources in the offshore country. Selection of these individual is quite easy since most firms expect high turnover and there is little fallout from their efforts on the ground .
Indicate whether the statement is true or false
