Author Question: In customer loyalty programs a. it is difficult to build internet in mature products. b. retailers ... (Read 68 times)

panfilo · **on:** Jun 29, 2018

In customer loyalty programs
a. it is difficult to build internet in mature products.
b. retailers dislike them.
c. behavior patterns are difficult to monitor.
d. customer databases are difficult to build.
e. past behavior will usually predict future actions.

Question 2

Automated audio-text response systems can
a. reply to questions.
b. provide technical data and specifications.
c. provide technical support with fax-back systems.
d. maintain contact with supplies and vendors.
e. all of the above.