The idea behind crowdsourcing is to prevent ideas about a new brand from becoming public to consumers.
a. True
b. False
Indicate whether the statement is true or false
Question 2
Of the connections between the customer and service provider, the __________ link represents the interactive nature of the services and is strengthened by providing satisfying service encounters with the customer.
a. service delivery
b. customer satisfaction
c. customer-provider
d. Each of these represents the interactive nature of services that is strengthened by providing satisfying service encounters with the customer.
e. None of these represents the interactive nature of services that is strengthened by providing satisfying service encounters with the customer.
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