Which of the following conditions does NOT typically set services ...

[savannahhooper]

Which of the following conditions does NOT typically set services apart from physical goods?
 a. Intangibility
  b. Simultaneity
  c. Cost
  d. Heterogeneity
  e. Perishability

Question 2

Which of the following is Untrue about the policies and procedures of a franchise system?
 a. procedures are essentially set in stone..
  b. both policies and procedures can be abused.
  c. policies serve as guidelines for employee actions.
  d. procedures identify the steps or elements within a process that are considered appropriate for performing assigned tasks.

[DylanD1323]

Answer to Question 1

c

Answer to Question 2

A. Procedures must recognize that at times variance may need to be allowed for; otherwise, organizations could not accommodate changing conditions without constantly rewriting their policies and procedures.