Air freight has a high variable-cost-to-fixed-cost ratio because ...

[ereecah]

Air freight has a high variable-cost-to-fixed-cost ratio because of the high costs of operating a flight.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Although standardization of services may be difficult to achieve, firms can attempt to:
 a. Achieve standardization through training of employees.
  b. Provide high levels of consistency.
  c. Rationalize why standardization is not achieved.
  d. Develop more franchises in order to achieve standardization.
  e. Ignore the impact of lack of standardization of service on customers.

[nhea]

Answer to Question 1

True

Answer to Question 2

B