Which of the following is not one of the policies used to improve design simplification and reduce complexity?
a. Increase the number of suppliers.
b. Establish premium pricing for customization.
c. Establish geographic-specific options and standards.
d. Do not eliminate frequently requested options.
e. Utilize business modeling and TCO tools to support complexity reduction decisions.
Question 2
As it pertains to the motivation of franchisees, which statement is generally false?
a. Communications between franchisors and franchisees is one-way, performance data that flows from the franchisee to the franchisor.
b. Communications between franchisors and franchisees is two-way, performance data that flows from the franchisee to the franchisor, and information about franchisee needs and problems that flows back to the franchisor
c. The franchisor needs to be aware of the limits of his/her response to franchisee needs imposed by the franchise agreement.
d. Franchisors have limited flexibility to respond to each franchisee issue and problem owing to the nature of the franchise agreement.
e. The franchisor's responses are constrained by the programmed business format and the franchise agreement.
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