Author Question: According to Shook, lean is a philosophy that seeks to shorten the time between when the customer ... (Read 105 times)

jho37 · **on:** Jun 29, 2018

According to Shook, lean is a philosophy that seeks to shorten the time between when the customer order and the shipment to the customer by eliminating waste.
a. True
b. False
Indicate whether the statement is true or false

Question 2

Issues associated with a social satisfaction evaluation of channel members include all of the following except:
a. The working relationship between my firm and the supplier is hostile.
b. The supplier will not explain the reasons for its policies.
c. The supplier provides my firm with marketing and selling support of high quality.
d. The supplier expresses criticism tactfully.
e. The relationship between my firm and the supplier is respectful.