Author Question: _____ occur before the product or service is provided to the customer. a. Internal failure costs b. ... (Read 116 times)

deesands · **on:** Jun 29, 2018

_____ occur before the product or service is provided to the customer.
a. Internal failure costs
b. Appraisal costs
c. External failure costs
d. Prevention costs
e. Total costs

Question 2

The organizational structure and locus of decision making in multinational corporations is determined by a number of factors. Which of the following is not one of those factors?
a. The degree of involvement in international operations
b. The demographic characteristics of customers in each region
c. The business in which the firm is engaged
d. The human resource capability of the firm