Which is a true statement?
A) B2B firms cannot benefit from social media.
B) Over half of U.S. adults over the age of 65 were Internet users.
C) Social media is only for certain companies and industries.
D) Monitoring social media is an inefficient use of company time.
E) Most people do not spend that much time using social media.
Question 2
A customer structure permits attention to be focused on products, areas or functions as it relates to the customer.
Indicate whether the statement is true or false
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