Author Question: Harry's HVAC refuses to sell diagnostic software and spare parts of its heating and cooling systems ... (Read 131 times)

@Brianna17 · **on:** Jul 1, 2018

Harry's HVAC refuses to sell diagnostic software and spare parts of its heating and cooling systems to third parties. Why would it want to do that?
a. To ensure that the customer knows that they are stuck with Harry's service technicians
b. To ensure that only the highest paid personnel get to service the units
c. To ensure that the customers do not buy second-class servicing and then infer faulty design if a unit breaks down due to inadequate service
d. All of the above

Question 2

When interest rates go down, people are
a. more likely to borrow
b. less likely to borrow
c. does not affect a person's consumption
d. None of the above