Author Question: What do the Indian call workers experience because they have to hide their locations and use ... (Read 39 times)

WhattoUnderstand · **on:** Jul 1, 2018

What do the Indian call workers experience because they have to hide their locations and use pseudonyms to their telephone customers?

a. Customers get angry with them, lose patience, may be overtly racist, and treat them shabbily.
b. Customers are generally open-minded and sympathetic that the workers may not be English-speaking people which bring a certain level of job satisfaction to the workers.
c. Customers are rarely knowledgeable about the location of where they are calling, so the workers experience few problems from them.
d. Customers almost always hang up on them when they realize that they are speaking to a person in India, which actually makes their job a bit easier.

Question 2

Which of the following is NOT a problem that Taylor and Bath describe for the people who work in the call centers they studied?

a. Their work is often done at night or on shifts that can last more than eight hours.
b. They experience more ill-health and sleep problems than other workers.
c. Their sex lives are negatively affected by the long hours they work, the shift work they do, and the fact that they are barely home.
d. They were in artificial environments that lack fresh air, temperature controls, and a pleasant work environment.