Answer to Question 1
1. Tension and unrest: People are disturbed about some condition of society and become restless, apprehensive, and vulnerable to rumor and suggestions.
2. Exciting event: The event is so shocking that people become preoccupied with it.
3. Milling: People in the crowd begin talking about the event and a circular reaction begins. During this stage, people pick up clues to the right way of thinking and feeling which is reinforced by others.
4. A common object of attention: People's attention becomes focused on some aspect of the event. They become caught up in the collective excitement.
5. Common impulses: A sense of collective agreement about what should be done emerges, which is stimulated by social contagion, a sense of excitement passed from one person to another.
Answer to Question 2
d