For a customer who is present involuntarily, service workers ...

[cabate]

For a customer who is present involuntarily, service workers
 
  a. dispense with face-work.
  b. relax their expectations for the customer role.
  c. do not routinize the interaction.
  d. avoid all interactions.
  e. ignore the customer.

Question 2

Techniques we engage in to change or alter our physical appearance is referred to as
 
  a. physical enhancements
  b. plastic surgery
  c. counterfeit intimacy
  d. body technologies

[Animal_Goddess]

Answer to Question 1

b

Answer to Question 2

D