Software that allows an organization's customers to complete ...

[natalie2426]

Software that allows an organization's customers to complete inquiry without the aid of the organization's employees is known as
 a. customer relationship management (CRM) software
  b. customer self service (CSS) software
  c. sales force automation (SFA) software
  d. supply chain management (SCM) software

Question 2

Explain how a top-selling product may actually result in losses for the company.
 
  What will be an ideal response?

[vboyd24]

Answer to Question 1

B

Answer to Question 2

Answer: If indirect costs are not properly allocated to the products, a product may appear to cost less than it actually does cost to produce. If the selling price is based on these lower costs, the selling price may actually be lower than the costs needed to produce the product resulting in losses for the company.

[natalie2426]

Thanks for the timely response, appreciate it

[at]

Excellent