To identify a problem, a manager ________. A) compares one set ...

[kellyjaisingh]

To identify a problem, a manager ________.
 
  A) compares one set of standards or goals to a second set of standards or goals
  B) looks for unhappy customers
  C) uses intuition to see that things don't look right
  D) compares the current state of affairs with some standard or goal

Question 2

The decision-making process consists of a series of eight steps that identify a problem and work toward ultimately ________.
 
  A) determining if there is a solution to the problem
  B) solving the problem
  C) making a plan to solve the problem
  D) breaking down the problem into a series of steps

[welcom1000]

Answer to Question 1

Answer: D
Explanation: A manager compares what she or he has now to some standard or goal to identify a problem. The standard or goal may represent some level of performance from the past, or it could be an as yet unreached level that the manager thinks can be attained. Looking for unhappy customers or using intuition to see when things don't look right may be ways to identify problems but they are not general problem identification methods. Finally, comparing one set of standards or goals to a second set is incorrect because a problem is always identified by comparing an actual state to a standard or goal, not one set of standards or goals to another.

Answer to Question 2

Answer: B
Explanation: The goal of the decision-making process is to solve the problem that has been identified. The process assumes that there is a solution to the problem, so determining if there is a solution to the problem is not correct. The process includes making a plan to solve the problem and breaking the problem down into steps. However, ultimately the decision maker wants to implement the best alternative to solve the problem, then evaluate this alternative to see if it actually resulted in a successful solution.