Resolving a conflict would be considered to fall under which ...

[ereecah]

Resolving a conflict would be considered to fall under which managerial function?
 
  A) controlling
  B) planning
  C) directing
  D) leading

Question 2

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.
 
  A) Henri Fayol
  B) Robert L. Katz
  C) Henry Mintzberg
  D) Henry Ford

[leahchrapun]

Answer to Question 1

Answer: D
Explanation: Conflict resolution is thought to fall under the leading function. Controlling is defined largely as a monitoring function and does not include resolving conflicts. Resolving conflicts is also not a subfunction of planning. Finally, directing is not one of the four major functions and is actually part of leading itself.

Answer to Question 2

Answer: C
Explanation: Henry Mintzberg's scheme was developed after careful observations of managers in action and includes three interpersonal roles, three informational roles, and four decisional roles for a manager. Fayol developed the five (later changed to four) functions for a manager. Katz focused on managerial skills, not activities, while Henry Ford was, of course, a famed industrialist who did not contribute to management theory.