Answer to Question 1
C
Explanation: C) Rational persuasion is presenting logical arguments and factual evidence to demonstrate a request is reasonable. James is using rational persuasion to try to get what he wants.
Answer to Question 2
The six specific forces for change are: the nature of the workforce, technology, economic shocks, competition, social trends, and world politics.
a) The nature of the workforce includes multicultural environment, demographic changes, immigration, and outsourcing.
b) Technology is continually changing jobs and organizations.
c) The housing and financial sectors recently have experienced extraordinary economic shocks, leading to the elimination, bankruptcy, or acquisition of several companies.
d) Competition is changing. Competitors are as likely to come from across the ocean as from across town. Successful organizations will be fast on their feet, capable of developing new products rapidly and getting them to market quickly.
e) Social trends don't remain static. Consumers now meet and share information in chat rooms and blogs. Companies must continually adjust product and marketing strategies to be sensitive to changing social trends.
f) World politics is changing. The opening of China and Southeast Asia, and the rise of Muslim fundamentalism are examples of changing world politics.
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