You have recently been promoted to district manager of a large ...

[captainjonesify]

You have recently been promoted to district manager of a large scale restaurant chain which specializes in affordable meals in a pleasant environment.
 
  In accordance with management objectives, you are responsible for increasing sales of appetizers by 20 by the next quarter for the 15 locations in your area. Keeping channel richness in mind, how will you make contact with the restaurant employees to facilitate the sales increase?
  What will be an ideal response?

Question 2

Which of the five sources of power is most likely to negatively affect an employee's job satisfaction?
 
  A) reward
  B) legitimate
  C) coercive
  D) expert
  E) referent

[taylorsonier]

Answer to Question 1

Responses will vary and most any response will be correct; however, responses which include discussion regarding face-to-face interactions between the author and the restaurant managers should be viewed as the strongest as those are using channel richness most effectively.

Answer to Question 2

C
Explanation: C) Research has shown that coercive power is negatively related to employee satisfaction and commitment.