Author Question: Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been ... (Read 49 times)

jeatrice · **on:** Jul 6, 2018

Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old.

Who is least likely to be upset by the reprimand?
A) Andy
B) Ben
C) Liza
D) Ted
E) Jim

Question 2

Jennifer has already presented two excellent reports. The third report she has just presented is clearly not as good as the first two reports, yet she is given the same high grade as before. What shortcut has the teacher used in this case?

A) the contrast effect
B) the halo effect
C) stereotyping
D) the framing effect
E) the hindsight bias

Kdiggy · **Reply #1 on:** Jul 6, 2018

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