Morgan is a computer programmer. If we allow Morgan to work at ...

[MirandaLo]

Morgan is a computer programmer. If we allow Morgan to work at home where she would have the authority to make decisions about how and when she did her work, we would likely reduce situational stress.
 
  Indicate whether the statement is true or false.

Question 2

Discuss the traditional, Western management approach to quality as compared to the quality management philosophy.
 
  What will be an ideal response?

[Ksanderson1296]

Answer to Question 1

Answer: FALSE
Explanation: Working at home may give Morgan freedom to choose when she did her work, but this is not the type of freedom she needs. Hackman and colleagues redesign model implies that Morgan would need to work on the whole project and a variety of tasks, work in a team environment, and see the consequences of her work on the customer. These things are not likely to happen if Morgan just works at home.

Answer to Question 2

The traditional Western management approach to quality was from the perspective of internal standards, a focus on workers, and independent quality inspection. The quality management philosophy approaches production from the perspective of external standards driven by customers, a focus on the system, and the belief that quality is integral to the work process. Quality management, then, becomes customer driven.