The threat that Barnes & Noble faced losing market share to ...

[jwb375]

The threat that Barnes & Noble faced losing market share to Amazon.com is an example of
 
  A) an environmental force for change.
  B) planned change.
  C) an internal force for change.
  D) a regulatory change.

Question 2

What is the Hawthorne effect?
 
  What will be an ideal response?

[Perkypinki]

Answer to Question 1

A

Answer to Question 2

The Hawthorne effect was discovered during the Hawthorne studies at the Western Electric plant when Mayo and Roethlisberger were studying the effects of physical working conditions on employee productivity. They concluded that the special attention paid to employees motivates them to put greater effort into their jobs. When a manager shows concern for employees, their motivation and productivity levels are likely to improve.

[jwb375]

Excellent

[kjohnson]

TYSM