Elizabeth was hired as a customer care executive by a telecommunication provider during a period when they were extremely short-staffed.
Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________.
A) admission error
B) reject error
C) accept error
D) omission error
Question 2
If Victoria asks some employees to share jobs or perform their jobs on a part-time basis, she would be ________.
A) firing employees.
B) encouraging layoffs
C) reducing the workweeks
D) encouraging early retirements
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