________ is defined as a process that begins when one party ...

[asan beg]

________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.
 
  A) Problem solving
  B) Assessment
  C) Conflict
  D) Negotiation
  E) Collective bargaining

Question 2

Gehring Services is a company organized around a strong management which values experience, knowledge, and structure.
 
  The company has a detailed framework of rules, procedures, and guidelines in place to help employees respond to problems in an orderly manner. Mails, memos, and notifications are used to communicate between managers, employees, and the management. Despite such provisions to help in structuring and executing work, the company incurs losses for delays and quality issues. One of their key clients had asked for two similar projects to be delivered by the teams headed by Briony and Benedict. While Benedict's team completed the project successfully on time, Briony's team had to implement numerous last-minute changes to meet client specifications, and she ended up delivering the project over a week late. Which of the following, if true, would explain this delay in Briony's submission?
  A) Briony's team was comprised of members who generated a lot of positive synergy while working together.
  B) Briony and Benedict had teams comprising equal members and were allocated company resources in equitable manner.
  C) The company stipulated that all communication be in the upward or downward mode only to ensure clarity and control.
  D) Briony had a good track record with clients who trusted her to do a good job.
  E) The management allowed Briony's team an extension to complete the project.

[Anton]

Answer to Question 1

C
Explanation: C) Conflict is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.

Answer to Question 2

C
Explanation: C) The fact that Briony's team was comprised of members who generated a lot of positive synergy while working together does not explain the delay in the team's submission. The fact that Briony and Benedict had teams comprised of equal members and were allocated company resources in equitable manner does not explain the delay in Briony's project submission. The fact that the company stipulated that all communication be in the upward or downward mode does explain the delay in Briony's project submission. Because Gehring services strictly adheres to the formal vertical structure for all communications, it has become inefficient. Lateral communication occurring with management's knowledge and support can be beneficial in such a situation. The fact that Briony had a good track record with clients who trusted her to do a good job does not explain the delay in her project submission. The fact that the management allowed Briony's team an extension to complete the project is a consequence of the delay.

[asan beg]

Correct answers!

[Anton]

Great! Please up vote