Synergy Inc has recently assigned some of its best employees to form a cross-functional team and complete a project from a new client.
Many of the employees on this team are apprehensive about the structure and dynamics of how they will function as a group and accomplish this goal. To energize the employees, their immediate manager is holding a meeting with them next week where he will provide them some additional training in strategies and methods that may work well for the team. The manager's initiative to hold this meeting fulfills the ________ function of communication.
A) filtering
B) information
C) emotional expression
D) control
E) informal
Question 2
The external competitiveness of an organization's pay relative to elsewhere in the industry is measured by its ________.
A) external benefit
B) external rotation
C) external costs
D) external equity
E) external liability
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